Terms and conditions

1. General aspects

The following terms and conditions apply to all orders placed by the customer (hereinafter "You") with SCALE75 HOBBIES AND GAMES SL (hereinafter "Scale75", "we", "us" or "our"), through the scale75.com website mobile website or mobile application (collectively referred to as "scale75.com"). By using scale75.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the "Terms"). Please ensure that you have read and understood the Terms before placing your order. The inclusion of any product or service on Scale75.es at any given time does not imply or guarantee that such product or service will be available at all times. We reserve the right to discontinue the continuity of a product at any time.

2. Use of our website

By using this website and placing orders through it, you agree to:

Use this website only to make legally valid inquiries or orders.

Do not place any false or fraudulent orders. If we reasonably believe that such an order has been placed, we will be authorized to cancel it and inform the relevant authorities.

Provide us with your email address, postal address, and/or other contact information in a truthful and accurate manner. You also agree that we may use this information to contact you if necessary (see our Privacy Policy). If you do not provide all the information we require, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

3. Service availability

Product availability

All orders are subject to product availability. If there are difficulties with product supply or if items are out of stock, we will refund any amount you may have paid.

4. How to place an order

To place an order, you must follow the online checkout process and click "Authorize Payment." You will then receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by email that the product is being shipped (the "Shipping Confirmation").

5. Purchase guarantees

The warranty offered is that established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Customers and Users. Scale75 will respond to any lack of conformity that becomes apparent within two years of delivery. We also inform you that you have one month to make returns for reasons other than a defect, flaw, or receipt of the wrong product, as established in section 8 of these Terms and Conditions of Use and Purchase.

Each product is accompanied by the following information:

Article name

Image/s of the article

Item Description

Price (in the corresponding currency)

We make every reasonable effort to accurately display the characteristics of our products. Special offers, promotions, or discounts are valid until the date indicated or while supplies last. Likewise, Scale75 makes every effort to ensure that the information contained on the website is complete, truthful, and correct. If there is an error in any information, Scale75 will promptly correct it.

6. Prices and delivery conditions

The prices shown on scale75.com don't include the mandatory value-added tax (VAT) nor delivery costs. The delivery cost for each order will vary, regardless of the destination. The cost of each delivery method will be clearly indicated during the checkout process.

Unless there are unforeseen or extraordinary circumstances, we will send your order consisting of the products listed in each Shipping Confirmation within the specified timeframe:

Deliveries to the peninsula: 1 to 5 business days.

Delivery of orders to the Balearic and Canary Islands: 3 to 5 business days.

No shipments are made on Saturdays, Sundays or holidays.

In any case, within a maximum period of 30 days from the date of the Order Confirmation. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note, in any case, that we do not deliver on Saturdays or Sundays. For the purposes of these Terms and Conditions, "delivery" or the order will be deemed to have been "delivered" when you or a third party indicated by you acquire physical possession of the products, which will be confirmed by signing for receipt of the order at the agreed delivery address. Our logistics provider allows you two delivery attempts. If you are absent, a notice will be left for you (provided access has been possible) with the details of the office where you can collect the shipment. If the recipient has not appeared at the office to collect the shipment, or the address is incorrect or incomplete, the shipment will be returned to the originating location within 15 calendar days. Therefore, it is recommended that you include your phone number along with the destination address.

7. Payment

You can pay for your items as set out below.

Credit or Debit Card: You can enter your payment details when placing your order using a valid credit or debit card (either VISA or Mastercard). The applicable amount will be immediately reserved on your card, although it will not be deducted until the goods are shipped. Scale75 reserves the right to verify the validity of your credit or debit card, your credit standing in relation to the value of the order, and the correctness of the buyer's address information. Depending on the results of these checks, we may decline some orders.

Value added tax and invoicing

In accordance with the provisions of Article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be deemed to have taken place within the territory applicable to Spanish VAT if the delivery address is located within Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally applicable rate at any given time, depending on the specific item in question. You expressly authorize us to issue the invoice electronically, although you may indicate at any time that you wish to receive a paper invoice. In this case, we will issue and send the invoice in that format.

Payment security

To ensure maximum security for the payment system, Scale75 uses secure payment systems from leading financial institutions in e-commerce. Confidential payment data is transmitted directly and encrypted (SSL) to the corresponding financial institution. For Visa and MasterCard payments, Scale75 only accepts Secure Electronic Commerce (CES) transactions using the international 3D Secure protocol, distinguished by the Verified by Visa and MasterCard SecureCode symbols. Secure Electronic Commerce is an initiative whose basic principle is to guarantee the security of online transactions. When making a payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. It will then connect to the issuing bank, which will request authorization for the transaction using a personal authentication code. The transaction will only be carried out if the credit card issuing bank confirms the authentication code. Otherwise, the transaction will be declined. We also have an SSL online transaction security certificate. As a complementary measure to the "Secure Payment" system and with the aim of collaborating in the prevention of online fraud, Scale75 reserves the right to verify the personal information provided by the customer and to take any measures it deems appropriate (including canceling the order) to ensure that the purchased merchandise is delivered in accordance with the information provided in the order.

Purchase limit

Scale75 does not allow the purchase of products for later resale.

8. Return and exchange policy

Changes

Any product exchange will be subject to a refund and a new order. The amount of the exchanged order will be refunded in full, minus shipping costs.
If the purchase is made online but picked up and verified in our physical store, it is considered in-person, since the customer can check the size, materials, color, etc. of the purchased item on-site. Therefore, the conditions for exchanges and returns are the same as those of our physical store, with a 30-day exchange period and returns with a refund of the amount paid (online) in the form of a return voucher with a 365-day expiration date.
Gifts

Remember that, in the case of gifts, the refund will be issued to the credit card that paid for the merchandise.

Orders with defects

If you receive an order damaged in transit, you must notify the store within 12 hours via WhatsApp or email to process the return and file a claim with the carrier.

8.1 How to return a product?

If you wish to make a return please follow these steps:

- If you have a registered user account (username and password):

Go to the My Account section, you'll find the link in the top right corner of the website, and select My Account from the drop-down menu.


Select: My Order History and Details


Then click on Details


In the lower area, select the product, enter the reason for the return, and click the Submit button.
Scale75 - If you do not have a registered user account:

Go to the Contact page.

Select as subject: Customer Service.

Enter your email address.

Please tell us in your message:

Name and surname of the buyer.

Email registered by the buyer.

Order reference.

Please indicate the reason for the return, as well as the exact name of the item you wish to return and the quantity.

No user

If the return is accepted, we will contact you with details of how to ship the product.

Refund of the amount

Once the item has been received and the return has been approved and authorized, you will receive a confirmation email indicating that the amount for the returned product(s) will be paid using the same payment method used. The initial shipping costs will not be refunded. The amount will be reflected in your account within approximately 7-15 business days from the moment you receive the return confirmation email, depending on the conditions of each bank.

9. Legal right to withdraw from the purchase

If you are contracting as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods, or if the goods comprising your order are delivered separately, 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods. To exercise your right of withdrawal, you must notify scale75.com at C/ Cadmio, 12, 28500 Arganda del Rey (Madrid), by writing to us at info@scale75.com, of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You may use the model withdrawal form included in the Annex to these Terms and Conditions, although its use is not mandatory. To comply with the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right before the corresponding deadline expires.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will process the refund using the same payment method you used for the initial transaction, unless you inform us otherwise, expressly detailing the payment method through which you wish us to process the refund. You will not incur any costs as a result of the refund. Notwithstanding the foregoing, we may withhold the refund until we have received the goods back or until you have provided proof of their return, whichever is earlier.

Contractual right of withdrawal

In addition to the legally recognized right of withdrawal for consumers and users mentioned in the previous clause, we grant you a period of one month from the Shipping Confirmation to return products for which the right of withdrawal is excluded. Please note that the one-month period will be calculated from date to date and therefore non-working days will not be excluded. If there is no day equivalent to the initial day in the month of expiration, the period will expire on the last day of the month. If you return the products within the contractual period of the right of withdrawal, but once the statutory period has elapsed, you will only be refunded the price paid for such products. You will be responsible for the direct costs of returning the product if you do not return it through our courier. You may exercise your right of withdrawal in accordance with the provisions of the previous clause. However, if you notify us of your intention to withdraw from the contract after the statutory withdrawal period has elapsed, you must in all cases return the goods to us within one month from the Shipping Confirmation.

10. Our responsibility

Nothing in these Terms shall exclude or limit Scale75's liability for any matter for which it would be unlawful for us to limit or exclude our liability. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we are only liable for losses that are a reasonably foreseeable consequence of that breach. Except as expressly provided otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the purchase price of that product. However, unless otherwise provided by law, we will not accept any liability for the following losses, regardless of their cause:

Loss of income or sales

Loss of business

Loss of profits or loss of contracts;

Loss of anticipated savings; v. loss of data

Loss of management time or office hours due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless expressly stated otherwise on the same.

If you have any problems with a Scale75 product purchased online, and we are unable to resolve the complaint made to Scale75, you can submit the complaint to the EU online dispute resolution platform (known as the "ODR platform"). This ODR platform offers consumers and merchants within the EU the opportunity to reach a mutual out-of-court settlement in response to complaints arising from online purchases. This single point of entry has been designed as an interactive and easy-to-use website, is available in all official EU languages, and is completely free of charge. By using the ODR platform, consumers and merchants can find a dispute resolution body and thus begin the search for a solution to their customer's complaint. The ODR platform is available here: http://ec.europa.eu/odr.

11. Force majeure

Scale75's performance of all or part of its obligations will be suspended in the event of a fortuitous event or force majeure that prevents or delays performance. These events will include, but are not limited to, war, riots, insurrection, social unrest, strikes of any kind, and supply problems not attributable to Scale75.
Scale75 will inform the customer of any such unforeseen event or force majeure within seven days of its occurrence. If such suspension extends beyond fifteen days, the customer will have the option to cancel the current order and will be reimbursed.

12. Intellectual property

All information contained on the website, as well as its graphic design and the codes used, are protected by copyright or other protective rights set forth in Royal Legislative Decree 1/1996, of April 12, which approves the Consolidated Text of the Intellectual Property Law. These rights belong exclusively to Scale75 or its licensors; therefore, any act of reproduction, distribution, transformation or public communication, as well as any type of transfer, in whole or in part, of the content of this site, and in general of any object that, according to current legislation, is protectable by intellectual property regulations, is expressly excluded. Scale75 wants to offer the best possible online experience. To do so, we need to ensure that our service is of quality. You understand and agree not to (i) publish, transmit, redistribute, upload or promote any communication or content that may damage or negatively affect our business, products or services; (ii) act in any way or use any device that restricts, impairs, interferes with, or restricts any other user from using or enjoying the scale75.com site, or that affects the security of the site; nor (iii) use any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including but not limited to spiders, robots, crawlers, avatars or intelligent agents) to navigate or search the website, or to copy any content from the website. We reserve the right to immediately access the site and may terminate the account of any user who violates this clause or any other provision of these terms and conditions.

13. Partial nullity

If any of these Terms and Conditions or any provision of a contract is declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force, without being affected by said declaration of nullity.

14. Our right to modify these conditions

We reserve the right to modify the Terms and Conditions. We will keep you informed of any substantial changes. The modifications will not be retroactive and, except for possible exceptions on a case-by-case basis, will become effective 30 days after the date of their publication in the corresponding notice. If you do not agree with the modifications, we recommend that you do not use our website.

15. Customer Service

For any questions, suggestions, inquiries, or complaints about the online store, please contact Customer Service using any of the following methods:

Email: info@scale75.com

Postal mail at the following address: C/ Cadmio, 12, 28500 Arganda del Rey (Madrid)